Refund Policy

Last Updated: December 20, 2024

Thank you for purchasing products or services from Seretomatyp. We value your satisfaction and are committed to providing high-quality marketing resources, webinars, and consultations. This Refund Policy outlines our guidelines regarding refunds for our various offerings.

1. Digital Products and Services

1.1. Marketing Courses and E-Books

We offer a 14-day money-back guarantee on our digital courses and e-books. If you are not satisfied with your purchase, you may request a full refund within 14 days of the purchase date, provided that:

• You have not downloaded more than 30% of the course content or e-book
• You provide specific feedback about why the product did not meet your expectations

To request a refund, please contact us at info@seretomatyp.online with your order number and reason for the refund request.

1.2. Webinars and Online Events

For paid webinars and online events:

• Cancellation before the event: Full refund if cancelled at least 48 hours before the scheduled start time
• Cancellation within 48 hours of the event: 50% refund
• No-shows or cancellations after the event has started: No refund

If we need to reschedule an event, you will be given the option to either attend the rescheduled event or receive a full refund.

1.3. Subscription Services

For subscription-based services:

• Monthly subscriptions can be cancelled at any time. No refunds are provided for the current billing period, but you will not be charged for subsequent periods.
• Annual subscriptions may be refunded on a prorated basis within the first 30 days of purchase. After 30 days, no refunds will be provided for the remaining subscription period.

To cancel a subscription, please log in to your account and navigate to the subscription management section, or contact our customer support team.

2. Consulting and Custom Services

2.1. Marketing Consultations

For one-on-one marketing consultations:

• Cancellation more than 72 hours in advance: Full refund
• Cancellation between 24-72 hours in advance: 75% refund
• Cancellation less than 24 hours in advance: 50% refund
• No-shows: No refund

We understand that circumstances can change, and we're happy to reschedule your consultation once with no penalty if you contact us at least 24 hours in advance.

2.2. Custom Marketing Plans and Services

For custom marketing plans, strategy development, and implementation services:

• A 50% deposit is required to initiate work, which is non-refundable once work has begun.
• If you choose to cancel the service before completion, we will provide a detailed breakdown of work completed and may offer a partial refund for the remaining balance based on the percentage of work not yet performed.
• Completed marketing plans and delivered services are non-refundable.

All custom services are governed by individual contracts that may contain specific refund terms which supersede this general policy.

3. Exceptions and Special Circumstances

3.1. Technical Issues

If you experience significant technical difficulties that prevent you from accessing or using our products or services, and our team is unable to resolve these issues within a reasonable timeframe, you may be eligible for a full refund regardless of other policy limitations.

3.2. Service Quality Guarantee

We stand behind the quality of our services. If we fail to deliver a service as described, or if the quality falls significantly below industry standards, we may offer:

• A full or partial refund
• Credit toward future purchases
• Complementary additional services to address any shortcomings

These remedies are provided at our discretion after a thorough review of the specific circumstances.

4. How to Request a Refund

To request a refund, please:

1. Email us at info@seretomatyp.online with the subject line "Refund Request"
2. Include your order number, purchase date, and the product or service in question
3. Provide a detailed explanation of why you're requesting a refund
4. Include any relevant documentation or evidence if applicable

We aim to respond to all refund requests within 2 business days. Once approved, refunds will typically be processed within 5-7 business days, though it may take longer for the funds to appear in your account depending on your payment provider.

5. Processing of Refunds

Refunds will be issued using the same payment method used for the original purchase whenever possible. If this is not possible, we will work with you to determine the most appropriate alternative method.

Please note:

• Credit card refunds typically take 5-7 business days to process
• Bank transfers may take 7-10 business days
• PayPal refunds are usually processed within 1-3 business days

Any payment processing fees or currency conversion fees are non-refundable.

6. Updates to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our products and services following any changes indicates your acceptance of the new terms.

The refund policy in effect at the time of your purchase will apply to that transaction.

7. Contact Us

If you have any questions about our refund policy, please contact us at:

Seretomatyp
5 Brandon Fords
Stevensville W4 3JU
Phone: +445741069860
Email: info@seretomatyp.online